A wall of silent resentment shuts you off from someone you
love...you listen to an argument in which neither party seems to
hear the other...your mind drifts to other matters when people talk
to you.
People Skills is a communication skills handbook that can
help you eliminate these and other communication problems.
People Skills describes the twelve most common communication
barriers, showing how these 'roadblocks' damage relationships by
increasing defensiveness, aggressiveness, or dependency. In their
place, the author presents effective skills for listening,
asserting yourself, resolving conflicts, and working out problems
with others - all of which help you communicate calmly, even in
stressful, emotionally charged situations.
You'll see how to get your needs met using simple assertion
techniques. You'll discover how body language often speaks louder
than words and you'll find out how to use silence as a valuable
communication tool. You'll also learn how to de-escalate family
disputes, lover's quarrels, and other heated arguments using the
Conflict Resolution Method - a set of simple rules that help make
conflicts far more productive.
Full of practical ideas, People Skills can help you
strengthen all your meaningful ties. Your family can become closer,
your friendships warmer, and your work relationships more
productive - all by improving your communication skills.
| Product Code |
Description |
Attributes |
Price |
|
| 9780731800315 |
People Skills |
|
$29.95
|
|
|
