A powerful, seven-step approach to
handling difficult conversations with confidence and
skill
"Crucial" conversations are interpersonal exchanges at work or
at home that we dread having but know we cannot avoid. How do you
say what needs to be said while avoiding an argument with a boss,
child, or relationship partner? Crucial Conversations offers
readers a proven seven-point strategy for achieving their goals in
all those emotionally, psychologically, or legally charged
situations that can arise in their professional and personal lives.
Based on the authors' highly popular DialogueSmart training
seminars, the techniques are geared toward getting people to lower
their defenses, creating mutual respect and understanding,
increasing emotional safety, and encouraging freedom of expression.
Among other things, readers also learn about the four main factors
that characterize crucial conversations, and they get a powerful
six-minute mastery technique that prepares them to work through any
highimpact situation with confidence.
Learn how to keep your cool and get the
results you want when emotions flare.
When stakes are high, opinions vary, and emotions run strong,
you have three choices: Avoid a crucial conversation and suffer the
consequences; handle the conversation badly and suffer the
consequences; or read Crucial Conversations and discover how
to communicate best when it matters most. Crucial
Conversations gives you the tools you need to step up to life's
most difficult and important conversations, say what's on your
mind, and achieve the positive resolutions you want. You'll learn
how to:
- Prepare for high-impact situations with a six-minute mastery
technique
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Keep listening when others blow up or clam up
- Turn crucial conversations into the action and results you
want
PUBLICATION DATE: Jun 2002
| Product Code |
Description |
Attributes |
Price |
|
| 9780071401944 |
Crucial Conversations |
|
$29.95
|
|
|
