II didn't realise my life had been hijacked until a year after
it happened". That's Mandy Johnson's take on her introduction into
the world of Flight Centre Limited - the travel company that
divides its workforce into 'families', 'villages' and 'tribes', and
repays the commitment in full with an organisation-wide system of
incentives based on outcomes.
From its origins as a double-decker tour outfit in 1973, FCL has
morphed into a billion-dollar ASX-listed global company. It
revolutionised the Australian travel industry, only to have to then
face conflicts such as the Gulf War, September 11, SARS and the
Iraq War - all of which wreaked havoc in travel and tourism
worldwide. And each time the company has come back stronger than
before.
Its founders were two 23-year-old expat vets from Queensland.
Neither had any business experience, and the idea for the company
was hatched while celebrating in a Munich beer hall....So how did
they make it work?
Mandy Johnson has enjoyed full access to all the major players
in FCL to bring us an insider's view of this idiosyncratic and
extraordinarily successful organisation. The result is essential
reading for anyone interested in the machinations of starting a
successful business from the ground up and staying there.
| Product Code |
Description |
Attributes |
Price |
|
| 9781740513890 |
Family Village Tribe |
|
$36.50
|
|
|
